Privacy Policy

Welcome to Nexture’s Privacy Policy. Nexture Private Limited (“Nexture”, “we”, “our” or “us”) is committed to protecting your personal data and ensuring transparency about how we handle it. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information when you interact with our services through WhatsApp, our official website (under development), or upcoming mobile application (together referred to as the “Platform”). By using the Platform, you agree to the practices outlined in this Policy and consent to the processing of your personal data in accordance with applicable laws.

This Privacy Policy applies to all users who access or interact with the Platform, including but not limited to customers, vendors, and service providers. It governs all forms of data submitted, transmitted, or collected by us in connection with the services provided by Nexture. By continuing to use the Platform, you confirm that you have read and understood this Policy and agree to be legally bound by its terms.

We may collect various types of personal data including your full name, contact number, address, email, gender, profile photo, UPI ID, and bank details for transaction purposes. For vendors and servicemen, we also collect supporting documents such as Aadhaar, PAN, and police verification certificates. Additionally, we may collect technical and behavioral data such as your IP address, GPS location, service usage patterns, device information, and browsing actions on our website or application.

We collect your personal data directly when you fill out forms, communicate through WhatsApp, or submit documents during registration or service use. Additionally, we collect data automatically through cookies, analytics tools, and device interactions. We may also collect data from third-party services such as payment gateways, logistics partners, or public records, with your consent where required.

Your data is used to register and verify your identity, provide services, facilitate vendor-customer interactions, enable payments, improve service quality, and handle feedback or grievances. We may also use your data for sending transaction updates, customer support, marketing communications (where permitted), maintaining service history, and ensuring the safety and trustworthiness of our platform.

We may share your data with authorized vendors, service professionals, internal team members, partner societies, legal advisors, government authorities, and third-party service providers (like cloud hosting, payment gateways, and verification agencies) solely for the purposes outlined above. All third parties are contractually bound to keep your data secure and use it only as directed by Nexture.

Our website and application may use cookies, beacons, and related technologies to enhance user experience, gather usage statistics, and understand preferences. You may choose to disable cookies in your browser settings, though this may affect some features or functionality of the Platform.

You have the right to access, update, correct, or request deletion of your personal data at any time by contacting our support or grievance officer. You may also opt out of promotional communications. Note that certain data may be retained for legal or operational reasons even after deletion of your account.

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by law. Inactive user data may be archived or deleted after a defined period unless legally obligated to be retained further.

We implement robust physical, electronic, and administrative safeguards to protect your data. These include encrypted storage, access control, OTP-based authentication, and periodic system audits. You are responsible for maintaining the confidentiality of your login credentials and reporting any unauthorized access.

Nexture does not knowingly collect personal information from minors under 18 years of age without parental consent. If we learn that such data has been collected, we will promptly delete it unless required for lawful purposes.

If you have any complaints, queries, or requests regarding your data or this Policy, you may write to our Grievance Officer at nextureservice@gmail.com. We are committed to resolving your concerns in a timely and respectful manner.

We may revise this Privacy Policy from time to time. The latest version will be posted on the Platform, and users will be informed of significant changes through announcements or email. Continued use of our services after changes have been made will indicate your acceptance of the revised terms.